Scott McCown Joins Insuritas as Director of Customer Success and Operations
April 7, 2021 – Insuritas is pleased to announce that Scott McCown has joined the company as Director of Customer Success and Operations. Mr. McCown is a highly experienced senior executive, most recently responsible for strategy, sales, operations, and enterprise transformation in the retail and contract center platforms at one of the US’s largest financial institutions. Mr. McCown joins Insuritas with an extraordinary track record of top and bottom-line growth achieved through strategic development and execution.
“Mr. McCown will work with our leadership team to further optimize our agent operations platform, deploy new technology to increase productivity and efficiency, which in turn will drive growth in our partners’ agencies; he will build customer share, increase recurring non-interest income, and dramatically increase the number of new and retained insurance policies in our clients’ addressable markets”, noted Jeffrey Chesky, Chairman and CEO of Insuritas. “Leveraging our multi-year investment in an integrated CRM and Agency Management System with SalesForce and Veruna, Mr. McCown will drive a rapid expansion of our agent capacity, connecting our agents and support staff into this new agency ecosystem to accelerate engagement between our clients’ insurance agencies and their customers and members, driving new policy quotes, policies in force and increased NPS outcomes.”
Mr. McCown joins Insuritas from TD Bank, the 10th largest bank in the US, where he was responsible for oversite of 900+ contact center team members and 35 leaders as a part of the TD Bank US Contact Center.
Mr. McCown noted, “I have spent my career designing, building, and managing leading edge contact center platforms for consumer lending, financial solutions, and overall telephony experiences for bank customers. I am delighted to bring my skills and experience to accelerate Insuritas’ growth as the nation’s leading provider of virtual insurance agencies. As Insuritas grows its’ agent platform nationally, licensed insurance professionals will continue to be at the hub for customers looking for trusted support to get the right coverage at the right price. My job will be to drive customer engagement through our clients’ lending channels, online banking channels, web engagement, and retail referrals.”
At Insuritas, we build, deploy and operate white-labeled insurance agencies within financial institutions, empowering our partners to offer their depositors the one financial product each of them will purchase this year, insurance. Since 1999, our mission has been to connect consumers to the insurance products they need through a seamless, transparent shopping experience, where carriers compete to provide them with the right coverage at the right price. For more information, visit www.insuritas.com.